Most Recent Quotations

1. There’s no such thing as information overload — only filter failure.
   -- Clay Shirky
   
   
2. Trust is the basis of agility, of flexibility. Yet it's an incredible challenge to establish trust and maybe even harder to maintain it. Underlying the challenge is the question of how to institutionalize trust between buyer and supplier. I've got co . . .Read More
   -- David N. Burt
   
   
3. In the past, CRM has followed a basic balanced scorecard technique involving four categories: customer, financial, operations, and people. From an inside-out perspective, organizations first analyzed the needs and capabilities of operations and their . . .Read More
   -- David R. Laube and Raymond F. Zammuto
   
   
4. Every business needs three types of people: Flashlights, who see what is coming and send warnings signals in a timely fashion; Innovators, who pick up those signals and innovate; finally, the Doers, who make it all happen.
   -- John Cordier
   
   
5. The biggest problem with a successful company is that you don’t learn from success. Learning from failure is so much easier.
   -- Peter Brabeck
   
   

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