 | Management Quotes |  |
What the economy has today is not service - it’s lip service, the thing that delivers what we call little murders, the daily indignities as customers that suffocate us. That’s why the service economy is giving way to what we call the support economy.
— James Maxmin
No Comments » Posted by Administrator / Customer Service
Often, performance-based plans are a measure not of an executive’s ability to reach a specific goal, but his ability to negotiate favorable, easily attainable goals with his superiors or the board.
— Paul Hodgson
No Comments » Posted by Administrator / Compensation and Corporate Governance
Studies have shown that the male sees his relationship to others in terms of higher-lower, faster-slower, first-second. A female sees her relationships in less competitive terms: similar to-different from, know her-don’t know her. Thus advertising that says others will be jealous if you own this product works with men, but is off-putting to women. Women want to be able to say: “Yep, that’s my life. If that product works for her, it’ll probably work for me.” Women also relate better to “warmer” than to “winner.”
— Martha Barletta
No Comments » Posted by Administrator / Advertising and Marketing
When a resource becomes essential to competition but inconsequential to strategy, the risks it creates become more important than the advantages it provides.
— Nicholas G. Carr
No Comments » Posted by Administrator / Competition and Strategy
Law school worships understanding, business school worships skill. Law-school students scrutinize what has been done. If business-school students don’t quite learn by doing, they learn how things have been done.
— Richard Brookhiser
No Comments » Posted by Administrator / Education and MBA Related
Email is still a great way to communicate with customers, but it is now—officially—a horrible way to prospect. So before you launch any email program make sure it’s about customer retention and not about acquisition. And even then, don’t assume it’s working until you can verify that with metrics other than open and opt-out rates.
— Tom Barnes
No Comments » Posted by Administrator / Marketing and Sales
Software is a gas. It expands to fill its container…After all, if we hadn’t brought your processor to its knees, why else would you get a new one?
— Nathan Myhrvold
No Comments » Posted by Administrator / IT / Internet / E-Business and Technology
Balance is not a math problem: It’s not a matter of shifting a few hours each week from one activity to another. If it were that easy, everyone with a PalmPilot would look as serene as the Dalai Lama. Balance is a design problem — a matter of coming to terms with your values and priorities, of reckoning with the trade-offs that they require. Balance is not about willpower. If you depend only on willpower, you’re likely to cave in whenever you feel pressured, tired, or unhappy. Balance is about discipline: It’s about deciding what’s important and then creating a structure that defines how you spend your time.
— Dan Baker
No Comments » Posted by Administrator / Time Management and Work
History will look back on the last decade of executive compensation in the United States as an atrocity. The levels of pay exceeded any historical precedent, bore little comparison with compensation in other countries, and – most importantly – failed to have any correlation with the creation of value for shareholders.
— Robert Monks
No Comments » Posted by Administrator / Compensation and Corporate Governance
What we need is moral leadership. Plato and Aristotle said the four cardinal virtues are justice, wisdom, courage, and self-control. I think they’re still right, 2,500 years later.
— David Gill
No Comments » Posted by Administrator / Ethics and Wisdom