 | Management Quotes |  |
If I had one wish, it is to see organizations dedicating some effort to study their own decision processes and their own mistakes, and to keep track so as to learn from those mistakes. I think this isn’t happening. I can see a lot of factors acting against the possibility of that happening. But if I had to pick one thing, that would be it.
— Daniel Kahneman
No Comments » Posted by Administrator / Decision and Management
My biggest surprise was learning that having a captive market for one’s products and services is not enough if the other factors of the economic context are not present. In business school, we take a number of factors for granted, including the rule of law, the efficiency of the market, and the physical and institutional infrastructure that makes capitalism function smoothly. In launching a start-up in a developing country, I learned, much to my surprise, that no matter how much pent-up demand there is for a particular product or service, if the conditions to invest are not favorable, those products and services will not be able to reach the consumer, or if they do, the cost of getting it to them are too prohibitive and risky, no matter how high their willingness to pay.
Realizing that the technology exists to conquer many of the Third World’s problems, but that the infrastructure and policy framework for resolving them are often lacking, is a particularly disappointing finding, especially in the twenty-first century. The cost in terms of missed opportunities and, in the worst cases, extreme human suffering, is prohibitive. Therefore, one major lesson that I have learned is to only target those markets where governments have made a serious commitment to uphold the rule of law, to ensure fair and honest competition, and to invest in their people (e.g., health and education) to create an attractive workforce.
— Monique Maddy
No Comments » Posted by Administrator / Economics and International
Governments should be concerned with creating the type of investment climate (rule of law, healthy and well-educated people, good physical infrastructure, favorable tax structure, respect for private property, and so on), that leads to private investment. Organizations such as the World Bank and the United Nations should limit their activities to assisting governments in this area, rather than attempt to become economic players themselves. When they do intervene in the economy as players, all they really succeed in doing is “crowding out” other, more efficient and more qualified investors and economic agents.
— Monique Maddy
No Comments » Posted by Administrator / Government and International
Not everyone is in favor of inclusion when it comes to decision making. Some people just want to be told what to do because they are looking to you, as the manager, for guidance and they expect you, as the president of the company, to know what is best. It is more of a parental relationship. If the parents look lost or ask the children what to do, there is confusion and uncertainty. A good manager has to understand these and other cultural nuances, and make the necessary adjustments in his or her management style.
— Monique Maddy
No Comments » Posted by Administrator / Management and Organizational Behavior
I never did give anybody hell, I just told the truth, and they thought it was hell.
— Harry S. Truman
No Comments » Posted by Administrator / Communication and Leadership
The heart of CRM is not being customer centric but rather using customer profitability as a driver for decision making and action.
— Glen S. Petersen
No Comments » Posted by Administrator / Customer Related and IT / Internet / E-Business
The job of the directors is to represent the shareholder and the board’s primary tool for doing that is by asking tough questions that elicit insightful responses. The best outcome from being ‘grilled’ by the board is not that management receives the authority to do what it wants to do. The best outcome is that management sees the world differently. Its powers of analysis are deepened, its world-view expanded, its blind spots subjected to new light.
— Joel Kurtzman
No Comments » Posted by Administrator / Corporate Governance
If you don’t like change, you’ll like irrelevance even less.
— General Eric Shinseki
No Comments » Posted by Administrator / Change Management and Personal Development
Awareness is not a giver of solace–it is just the opposite. It is a disturber and an awakener. Able leaders are usually sharply awake and reasonably disturbed. They are not seekers after solace. They have their own inner serenity.
— Robert K Greenleaf
No Comments » Posted by Administrator / Attention and Leadership
In interviewing potential hires, I look for passion first. Second, interpersonal sensitivity. Do they listen? Do they display a care and respect for other people and their points of view? Third, a willingness to articulate a point of view. I don’t care whether it’s right or wrong, but they do need to have one. Skills come after that. Always. You can always teach people the skills they need, but if they are a schmuck, they’re a schmuck.
— Len Schlesinger
No Comments » Posted by Administrator / Human Resources