 | Management Quotes |  |
Performing similar activities better than rivals may be essential to superior performance, but tends to drive companies to competitive convergence rather than uniqueness.
— Michael Porter
No Comments » Posted by Administrator / Competition and Strategy
Innovation isn’t about a leap in technology; it is about a leap in consumer value. Marketplace success isn’t about what is going on inside your company’s R&D lab; it’s about what is going on in the daily lives of your customers.
— Peter Boatwright, Jonathan Cagan, Craig M. Vogel
No Comments » Posted by Administrator / Innovation
Pretend that every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’
— Mary Kay Ash
No Comments » Posted by Administrator / Communication and Personal Development
Great companies first build a culture of discipline…and create a business model that fits squarely in the intersection of three circles: what they can be best in the world at, a deep understanding of their economic engine, and the core values they hold with deep passion.
— Jim Collins
No Comments » Posted by Administrator / Best Practices and Organizational Behavior
When companies and creators talk about design today, their focus tends to be on new product development. Such a focus, however, generally leads to increasing complexity, higher operating costs and higher risk of failure, creating a vicious spiral that drives customers away and destroys shareholder value.
Process and service innovations do just the opposite, by creating a virtuous circle — attracting and retaining customers by improving convenience and efficiency, and using those gains to fuel more innovations. This virtuous circle drives sustained differentiation and competitive advantage.
— Maneesh Mehta
No Comments » Posted by Administrator / Design and Innovation
Strategic actions fit into three separate boxes: Box 1 is all about managing the present and improving the current business; Box 2 involves selectively abandoning the past; and Box 3 contains the keys to creating the future.
— Vijay Govindarajan, Chris Trimble
No Comments » Posted by Administrator / Strategy
Strategy used to be about protecting existing competitive advantage, but not any more. Today it is about finding the next advantage.
— Vijay Govindarajan, Chris Trimble
No Comments » Posted by Administrator / Strategy
Our brains are hard wired to do three things: match patterns, resist or fight any threats to survival, and respond first with emotion over logic.
…Unless an organization accepts and addresses this reality, managing change with an emphasis on logic not emotion will not diminish resistance to organizational change.
— Anne Riches
No Comments » Posted by Administrator / Change Management and Personality / Behavior
Consumers want to communicate, but it seems most marketers haven’t figured out how to listen.
— David Edelman, Saba Malak
No Comments » Posted by Administrator / Customer Related and Marketing
The challenge of managing a customer’s experience comes from the fact that it happens out on the front lines of the company. In many cases, few employees know firsthand what is happening to customers. More frequently, managers who are making major decisions on new investments or process redesign have little idea of the end-to-end impact those decisions will have on the customer experience.
— George Stalk Jr.
No Comments » Posted by Administrator / Customer Related and Marketing