Archive for May, 2008

May 26th 2008 Dan Roam

When the first person said, “A picture is worth a thousand words,” he or she permanently warped our understanding of pictures. The point of a good picture isn’t to eliminate words, it’s to replace as many as possible so that the words we do use are the important ones. (Rather than spending time verbally describing coordinates, positions, percentages, qualities and quantities, if we simply show them, we have more time to talk about what they mean.)
Dan Roam

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May 24th 2008 Arun Sarin

I consider somebody a good leader if they exhibit three things. One is strategic leadership, which simply means the ability to assess the big picture. The second is operational leadership. I expect our leaders to make things happen, serve our customers, have good processes, organize their own divisions properly and, most important, hit their numbers. And the third is people leadership, the ability to motivate, retain, recruit and develop people, to have both good and difficult performance dialogs, and to set high standards.

The other axis core to our culture is red, rock solid and restless. Red stands for being passionate about your business, your job, your industry and your people. Rock solid means youve got to be dependable. If you say you will deliver something, you must deliver it. Restless is about innovation. Youve got to be innovative. When I’m selecting the CEO, or the senior team for Germany, I ask myself, Do these people have red, rock solid, restless, and are they strategic, operational and human?

Arun Sarin

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May 22nd 2008 Yesbutters and Whynotters

Yesbutters don�t just kill ideas.
They kill companies, even entire industries.
The yesbutters have all the answers. Yesbut we�re different.
Yesbut we can�t afford it.
Yesbut our business doesn�t need it.
Yesbut we couldn�t sell it to our workforce.
Yesbut we can�t explain it to our shareholders.
Yesbut let�s wait and see.
All the answers. All the wrong answers.

Whynotters move Companies.

The next time you�re in a meeting, look around and identify
the yesbutters, the notnowers and the whynotters.
God bless the whynotters. They dare to dream. And to act.
By acting, they achieve what others see as unachievable.
Why not, indeed?
— Yesbutters and Whynotters

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May 20th 2008 Nell Minow

You can’t do better than what Warren Buffett said to the people at Salomon Brothers many years ago: “If you lose money for us, we will be forgiving. If you lose reputation for us, we will be ruthless.” You make the situation clear by stating your intentions and you back them up in the design of your compensation program. If there’s any suggestion of bad behavior, the money goes back to the company. That’s the only fair and credible way. Any CEO who won’t come in on that basis is somebody you don’t want to bet on because he is not willing to bet on himself.
Nell Minow

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May 17th 2008 Matt Mason

The average person in the U.S., even if he or she doesn’t illegally download music or movies, violates copyright laws so many times a day, according to John Tehranian, a law professor at the University of Utah, that if he or she were sued for just one day’s worth of violations, the damages would amount to about $12.45 million. It involves everything from forwarding an e-mail with another e-mail or a photo attached to taking a photograph with a TV on in the background. All these activities are technically illegal.

But humans are copying machines. We learn by imitating one another. That’s how we learn to speak. That’s how we learn social norms. That’s how culture happens. Everything we do is an invitation to copy. And now, thanks to digitization and the Internet, we can express that in ways that we couldn’t before. The Internet is the ultimate copying machine, and it’s affecting many business models. There are times when piracy is a great idea and there are times when it’s not; that’s why I call it a dilemma. The point is, though, it is not a dead end. It’s in the interest of all who deal with the buying and selling and sharing of ideas to confront piracy and its implications now — that is, to reevaluate their business models so they include ways to capitalize on a freer flow of ideas and on more sharing of information and content.
Matt Mason

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May 17th 2008 Matt Mason

From the author’s point of view, the threat really isn’t piracy; it’s obscurity.
Matt Mason

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May 15th 2008 Robert J. Thomas

There is no point in trying to assess people’s abilities without first finding out what they care about. The same goes for trying to assess things such as “leadership potential” or “creativity” out of context. One has always to ask, in relation to what?
Robert J. Thomas

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May 13th 2008 David Snowden

Humans do not make rational, logical decisions based on information input, instead they pattern match with either their own experience, or collective experience expressed as stories. It isn’t even a best fit pattern match, but a first fit pattern match … The human brain is also subject to habituation, things that we do frequently create habitual patterns which both enable rapid decision making, but also entrain behavior in such a manner that we literally do not see things that fail to match the patterns of our expectations.
David Snowden

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May 11th 2008 David Garvin and Amy Edmondson

An environment that supports learning has four distinguishing characteristics: psychological safety, appreciation of differences, openness to new ideas, time for reflection.
David Garvin and Amy Edmondson

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May 9th 2008 Linda A. Hill

I got the [leading from behind] idea from reading Nelson Mandela. I was reading his autobiography, Long Walk to Freedom…and I came across a passage in which Mandela recalls how a leader of his tribe talked about leadership:

“A leader, he said, is like a shepherd. He stays behind the flock, letting the most nimble go out ahead, whereupon the others follow, not realizing that all along they are being directed from behind.”

To me, this take on the shepherd image embodies the kind of leader we increasingly need: someone who understands how to create a context or culture in which other people are willing and able to lead. This image of the shepherd behind his flock is an acknowledgment that leadership is a collective activity in which different people at different times—depending on their strengths, or “nimbleness”—come forward to move the group in the direction it needs to go. The metaphor also hints at the agility of a group that doesn’t have to wait for and then respond to a command from the front. That kind of agility is more likely to be developed by a group when a leader conceives of her role as creating the opportunity for collective leadership, as opposed to merely setting direction.

I probably should emphasize that leading from behind is not about abrogating responsibility. After all, the shepherd makes sure that the flock stays together. He uses his staff to nudge and prod if the flock strays too far off the track or into danger. In fact, leading from behind is hard work and involves some crucial responsibilities and judgment calls: deciding who’s in (and, just as important, who’s not in) the group; articulating the values that will inform the group; developing the talents of members so that they can flourish in their roles; setting boundaries for the group’s activities; and managing the tensions inherent in group life—deciding, for example, when to be supportive and when to be confrontational, when to improvise and when to impose a structure.

But keep in mind that leading from behind doesn’t imply that everyone in the organization has equal talent or the right to lead at a given time. Talent—or nimbleness, if you will—is actually a function of context, which means that different individuals will come to the fore in different situations.

It’s also crucial to understand that leading from behind isn’t a style reserved for the uninspiring or the indecisive. Many people who lead from behind are perfectly capable of leading from the front.

Clearly, many situations require leadership from the front. In crises, for example, an organization needs to react quickly, but if the people in it have not been prepared to do so collectively, a leader needs to step forward and tell them where they are going and how to get there.

The more you want to get the best out of a group by letting people use their own judgment and take risks, the more you want to lead from behind.
— Linda A. Hill

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